Frequently Asked Questions
Frequently Asked Questions
Welcome to the Craig Fouché Photography Frequently Asked Questions page.
Whether you’re planning a commercial photography assignment, booking a workshop, purchasing one of our products or simply looking for more information, we hope you’ll find the answers below.
If your question is not covered, please contact us using our General Enquiries form. We’ll be pleased to assist you.
Answers To Most Of Your Questions
General
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What services does Craig Fouché Photography provide?
Craig Fouché Photography provides professional commercial photography, private photography sessions, film and digital photography services, photography workshops, selected photographic products and related creative services.
Available services may change from time to time. Please contact us if you have a specific project in mind.
Where are you based?
Craig Fouché Photography is based in South Africa and accepts suitable assignments locally, nationally and internationally.
Travel, accommodation, permits and related expenses may be quoted separately where a project takes place outside our normal operating area.
Do you photograph using film or digital equipment?
Both.
The most appropriate format depends on the project, intended use, visual style, turnaround time and budget. Film photography may involve additional costs for film stock, processing, scanning and delivery.
We’ll discuss the most suitable approach during the planning stage.
Do you work with Slow Film Studio?
Craig Fouché Photography collaborates with selected professional service providers, including Slow Film Studio, where specialist film processing, drum scanning, technical services or workshop support may be required.
Services supplied directly by third-party providers may also be subject to their own terms and conditions.
Bookings
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What payment methods do you accept?
Available payment methods will appear on your quotation, invoice or checkout page.
These may include:
- Electronic Funds Transfer (EFT)
- Secure online card payment
- Other approved payment methods agreed in writing
Orders and bookings may only proceed once payment has cleared.
Is a booking fee required?
Yes. A booking fee is required to reserve a photography assignment, workshop place or production date.
Your booking is confirmed only once the booking fee has cleared and written confirmation has been issued.
The booking fee secures your reserved date and allows Craig Fouché Photography to allocate studio time, production planning and resources to your assignment.
Should you choose to cancel your booking, the booking fee will ordinarily be retained as a reasonable cancellation charge in recognition of the reserved time and preparation already undertaken. Any additional payments made will be handled in accordance with the applicable cancellation terms and South African consumer law.
If Craig Fouché Photography is unable to fulfil the booking and no suitable alternative can be provided, any amounts paid for the affected service will be refunded.
What currency do you use?
Unless otherwise stated, all quotations and locally supplied services are priced in South African Rand (ZAR).
Where another currency is offered, it will be clearly indicated before payment.
Are prices inclusive of VAT?
Applicable taxes will be shown on your quotation, invoice or checkout page where required.
International customers may also be responsible for import duties, customs charges and local taxes applicable within their own country.
Enquiries
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What is included in a photography assignment?
Every project is different.
Depending on the quotation, your assignment may include:
- Consultation and planning
- Photography session
- Standard editing
- Colour correction
- Digital delivery
- Agreed image licensing
Travel, assistants, specialist equipment, permits, studio hire, film stock, processing, scanning, advanced retouching or expedited delivery may be quoted separately where required.
How long does image delivery take?
Delivery depends on the complexity of the assignment.
An estimated delivery schedule will always be discussed before your booking is confirmed.
How will I receive my photographs?
Finished photographs are normally delivered electronically via a secure download service or another agreed delivery method.
Commercial projects may use alternative delivery arrangements where appropriate.
Will I receive every photograph taken?
No.
Only professionally selected images meeting our quality standards are delivered.
Duplicate frames, test images, technical failures and unfinished work are excluded.
Will I receive RAW files?
RAW files and unfinished production files are not normally supplied.
Should RAW files be specifically required, this must be agreed before the assignment and may incur additional licensing or production charges.
Can you retouch my photographs?
Yes.
Standard editing may be included depending on your quotation.
Advanced retouching, compositing, product clean-up and extensive image manipulation may be quoted separately.
Payments
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What payment methods do you accept?
Craig Fouché Photography accepts secure online card payments through PayPal.
Direct EFT payment is available by prior arrangement for commercial assignments, workshops, bespoke projects, framing, and selected services where appropriate.
Do I need to pay before my booking is confirmed?
Photography assignments and workshops may require a non-refundable booking fee to secure the date.
The balance, together with any agreed expenses, is payable in accordance with the quotation or invoice issued for the project.
Can I pay by EFT?
Yes.
Direct EFT payments are available by prior arrangement for selected services and commissioned work. Banking details will be provided on your quotation or invoice where applicable.
Which currency are your prices shown in?
Unless otherwise stated, all prices displayed on this website are in United States Dollars (USD).
Where a quotation is issued in another currency, this will be clearly indicated before confirmation.
When will I receive my invoice?
Commercial clients receive a formal quotation before work begins and a tax invoice once the booking has been confirmed.
Private clients purchasing products through the online store receive an order confirmation and payment receipt automatically.
Are my online payments secure?
Yes.
All online card payments are processed securely through PayPal’s encrypted payment platform. Craig Fouché Photography does not store or have access to your payment card details.
Photography Services
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What types of photography do you offer?
Craig Fouché Photography specialises in commercial, editorial, landscape, travel, portrait and fine art photography. Assignments are undertaken throughout South Africa and, where required, internationally.
Do you photograph weddings?
No. CFP does not normally offer wedding photography. The focus is on commercial commissions, editorial work, landscapes, travel, portraiture, workshops, and selected creative projects.
Do you travel for assignments?
Yes. Photography assignments are undertaken throughout South Africa, with international travel available by arrangement. Travel, accommodation, permits, and related expenses are discussed during the quotation process where applicable.
Do you photograph using film or digital?
Both.
Every assignment is approached using the medium best suited to the project. CFP works with professional digital systems alongside traditional film cameras ranging from 35mm through medium format to large format.
No artificial intelligence is used to generate or replace photographs. Every image is captured using light through a camera.
Can I commission a custom photographic project?
Yes. Commercial clients, publishers, agencies, tourism organisations and private clients are welcome to discuss bespoke photography projects.
Each commission is planned individually according to the creative brief, intended usage, location, schedule and licensing requirements.
How do I request a quotation?
Simply complete the enquiry form or contact CFP directly by email or WhatsApp.
Providing the following information will help prepare an accurate quotation:
- Type of photography required
- Location
- Preferred dates
- Intended image usage
- Estimated project scope
- Any deadlines
How long does a photography assignment take?
Every project is different.
Smaller assignments may be completed within a day, while larger commercial, editorial or travel commissions can extend over several days depending on weather, access, logistics and production requirements.
Do you provide image editing?
Yes.
Every delivered photograph is professionally processed for colour, tonal balance and presentation while maintaining a natural photographic appearance.
Composite manipulation or extensive retouching is available where specifically requested and appropriate to the project.
Copyright & Image Licensing
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Who owns the copyright?
Unless otherwise agreed in writing, Craig Fouché Photography retains copyright in all photographs.
Clients receive a licence allowing the agreed use of the supplied images.
Licences may specify:
- Duration
- Territory
- Commercial usage
- Editorial usage
- Advertising usage
- Exclusivity
- Third-party usage
Purchasing photography services does not automatically transfer copyright ownership.
May I share the images with another company?
Only where permitted under your licence agreement.
Third-party use by advertising agencies, publishers, designers or affiliated companies may require additional permission.
May I edit the photographs?
Minor resizing for approved purposes is generally acceptable.
Substantial editing, filters, misleading alterations or removal of copyright information should not be undertaken without permission.
Will my project appear in your portfolio?
With your permission, selected work may appear within our website, portfolio, exhibitions or promotional material.
Where confidentiality is required, this should be agreed before the assignment.
Workshops
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How do I reserve a workshop place?
Simply complete the relevant workshop booking or enquiry form.
Your place is confirmed only once payment has been received and written confirmation has been issued.
Are workshops suitable for beginners?
The experience level required will always be stated in the workshop description.
Some workshops are designed for beginners while others assume previous photographic knowledge.
What should I bring?
A preparation guide will be supplied before each workshop.
Depending on the workshop this may include:
- Camera equipment
- Film or memory cards
- Batteries
- Suitable clothing
- Notebook
- Workshop-specific equipment
What happens if I cancel?
Cancellation terms will be provided during the booking process.
Depending on the circumstances, payments may be refundable, transferable or subject to a reasonable cancellation charge in accordance with South African consumer law.
What happens if you cancel a workshop?
Should we need to postpone or cancel a workshop, registered participants will be contacted as soon as reasonably possible.
Where appropriate, participants may be offered an alternative date, transfer, credit or refund.
Products & Delivery
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Do you sell photographic products?
Yes.
Selected photographic products, precision CNC camera accessories, workshop-related products, and professional photographic items are available through our online store.
Many of our accessories are manufactured to order, allowing us to maintain the highest standards of quality and precision. Product availability and production lead times are shown on the relevant product pages.
Do you deliver throughout South Africa?
Yes.
We deliver throughout South Africa using trusted courier partners.
Shipping costs are calculated during checkout based on your delivery region, the size and weight of your order, and the selected shipping method. Remote or outlying areas may require additional delivery time or courier surcharges.
Do you deliver internationally?
Yes.
We ship selected products to customers worldwide.
International shipping is calculated using destination shipping zones and parcel weight. Shipping charges are determined during checkout, ensuring you pay the appropriate courier rate for your country and order size.
Any import duties, customs charges, taxes, or local fees imposed by the destination country remain the responsibility of the purchaser unless expressly stated otherwise.
How are shipping costs calculated?
Shipping is calculated using destination-based shipping zones and the total weight of your order.
This approach ensures that customers purchasing a single accessory are not charged the same shipping fee as customers purchasing multiple items. Shipping charges are displayed before payment is completed, allowing you to review the total cost before placing your order.
For unusually large, heavy, or specialist orders, we may provide a customised shipping quotation before dispatch.
How long will my order take to dispatch?
Many of our camera accessories are individually manufactured to order.
Unless otherwise stated on the product page, usually 14-21 days. Please allow up to a maximum of 30 days for manufacture before your order is dispatched. Delivery times vary according to the destination country and selected courier service.
Workshop bookings, photography services, and digital communications are not subject to shipping charges.
What if my order arrives damaged?
Please contact us as soon as reasonably possible after receiving your parcel.
To help us resolve the matter efficiently, we may request:
- Photographs of the unopened parcel
- Photographs of the external packaging
- Photographs of the damaged product
- Your order number
- A brief description of the damage
Please retain all original packaging until the claim has been resolved, as this may be required by the courier or insurer.
Can I return a product?
Return eligibility depends on the nature of the product supplied, whether it was manufactured to order, its condition upon return, and the reason for the request.
Further information is available in our Returns Policy.
Privacy
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How is my personal information handled?
Your personal information is handled in accordance with our Privacy Policy and applicable South African privacy legislation.
Information is collected only where reasonably necessary to provide our services.
Will I receive marketing emails?
Only if you have chosen to receive them or where another lawful basis applies.
Every marketing email contains an unsubscribe option.
Are online payments secure?
Yes.
Online payments are processed through trusted payment providers.
Craig Fouché Photography does not ordinarily receive or retain complete payment card information.
Still Have a Question?
If your question is not covered, please contact us using our General Enquiries form. We’ll be pleased to assist you.
Every photography project is unique.
If you haven’t found the answer you’re looking for, we’d be delighted to help.
Whether you’re planning a commercial photography assignment, booking a workshop, looking for professional guidance or simply have a question about our services, complete our General Enquiries form below and we’ll respond as soon as possible.
We look forward to hearing from you.













